Frequently Asked Questions

Everything you need to know about our vehicle transportation services

1How much does it cost to ship my vehicle?

The cost depends on several factors including distance, vehicle type, and transport method. Use our instant quote calculator on the homepage to get an accurate estimate. Generally, local hauls (under 199 miles) cost around $2.00 per mile, short-hauls (199-299 miles) cost $1.30 per mile, and long-haul shipments cost $0.98 per mile.

2How long does vehicle transportation take?

Transit time varies based on distance. Local hauls can be completed within 1-2 days, while cross-country shipments typically take 7-10 days. We'll provide you with a specific timeline during the booking process and keep you updated throughout the journey.

3Is my vehicle insured during transport?

Yes! All vehicles are fully insured during transport. We carry comprehensive insurance coverage to protect your vehicle from pickup to delivery. You'll receive insurance documentation before your shipment begins.

4What's the difference between open and enclosed transport?

Open transport carries vehicles on an open-air trailer, which is more economical and suitable for most vehicles. Enclosed transport provides complete weather protection in a covered trailer, ideal for luxury, classic, or high-value vehicles.

5Do I need to be present for pickup and delivery?

Yes, either you or an authorized representative (18 years or older) must be present during both pickup and delivery to sign the inspection report and hand over/receive the keys. This ensures proper documentation of the vehicle's condition.

6Can I put personal items in my vehicle during transport?

We allow up to 100 pounds of personal items in the trunk or cargo area, as long as they're below the window line. Items must be securely packed and won't be covered by insurance. We recommend removing all valuable items before transport.

7What payment methods do you accept?

We accept major credit cards, debit cards, and certified funds. A 10% deposit is required to book your shipment, with the remaining balance due upon delivery. We do not accept cash payments.

8How far in advance should I book my shipment?

We recommend booking at least 7-14 days in advance, especially during peak seasons (summer and end of month). However, we also offer expedited shipping for urgent transportation needs with shorter notice.

9What if my vehicle doesn't run?

We can transport inoperable vehicles, but please inform us during booking. Non-running vehicles require special equipment and may incur an additional fee. The vehicle must be able to roll, steer, and brake.

10Do you service Alaska and Hawaii?

Yes! We provide vehicle transportation services to all 50 states, including Alaska and Hawaii. Shipments to these states require special arrangements and may take longer than continental US routes.

11Can I track my vehicle during transport?

Yes! We provide regular updates throughout the transport process. You'll receive notifications when your vehicle is picked up, in transit, and approaching delivery. You can also contact us anytime for status updates.

12What should I do to prepare my vehicle for shipping?

Remove all personal items, secure or remove loose parts, clean your vehicle for inspection, document existing damage with photos, ensure tire pressure is adequate, leave only 1/4 tank of gas, disable alarms, and provide any special instructions to our driver.

Still have questions?

Our team is here to help! Contact us for personalized assistance with your car hauling needs or learn more about our company.